GENERAL TERMS AND CONDITIONS

of the Online Store www.ninascrunchies.com

Article I - Identification of the Merchant

1.1. These General Terms and Conditions (hereinafter referred to as the "GTC") govern the legal relations between the company:

• Business Name: PERTO H+H s.r.o.

• Registered Office: Bezekova 2034/21, 841 02 Bratislava, Slovak Republic

• Registration: Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insertion No. 17078/B

• Company ID (IČO): 31 705 685

• Tax ID (DIČ): 2020515123

• VAT ID (IČ DPH): SK2020515123

• Bank Account: SK33 0900 0000 0051 7006 8078

• SWIFT Code: GIBASKBX

• Maintained with: Slovenská sporiteľňa, a.s.

• The Seller is a payer of value-added tax (VAT).

(hereinafter referred to as the "Seller" or "Merchant") and any person who is a Buyer of products offered by the Seller on the Seller's Website, and who acts in the capacity of a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, within the applicable legislation of the Slovak Republic, in particular: Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.

1.2. The e-mail and telephone contact details of the Seller are:

• E-mail: info@ninascrunchies.com

• Tel. No.: +421 918 78 72 74

1.3. The address for the delivery of correspondence, notifications of defects (complaints), and withdrawals from contracts is: PERTO H+H s.r.o., Bezekova 2034/21, 841 02 Bratislava, Slovak Republic.

Article II - Definition of Terms

2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:

2.2. Distance Contract means a contract between a merchant and a consumer negotiated and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the merchant and the consumer, in particular by utilizing an online interface, electronic mail, telephone, or an addressed letter.

2.3. Merchant (Seller) means a person who, in connection with a consumer contract, an obligation resulting from it, or within a commercial practice, acts within the scope of their business activity or profession, including through another person acting in their name or on their behalf.

2.4. Consumer means a natural person who, in connection with a consumer contract, an obligation resulting from it, or within a commercial practice, does not act within the scope of their business activity or profession.

2.5. Consumer Contract means any contract, regardless of its legal form, concluded between a merchant and a consumer.

2.6. The term Online Store is identical to the term Electronic Store and the term Website (www.ninascrunchies.com).

2.7. Buyer means any person (natural person or legal person) who has submitted an order, in particular by utilizing the Seller's website, or by other means of distance communication.

2.8. Durable Medium means an instrument that enables the consumer or the merchant to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction and use of the stored information, in particular paper, e-mail, a USB flash drive, or a computer hard disk.

Article III - Basic Provisions

3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Merchant.

3.2. Legal relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who do not act in the position of a consumer shall be governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

3.3. The Seller allows the Buyer to create and use a customer account on the Website free of charge. The Buyer is obliged to provide correct and true data and to protect their login credentials against misuse. The Seller reserves the right to cancel a customer account if the Buyer has not used it for more than 24 months, or if the Buyer breaches their obligations under the purchase contract or these GTC.

Article IV - Product Order – Conclusion of the Purchase Contract

4.1. The proposal for the conclusion of a purchase contract by the Buyer is the submission of a product order by the Buyer, executed primarily through the Merchant's website, or by other means of distance communication.

4.2. The purchase contract between the Buyer and the Merchant is concluded at the moment when the confirmation of receipt of the order is delivered to the Buyer by the Merchant (electronically to the Buyer's e-mail address selected during the order creation process).

Article V - Duration of the Purchase Contract

5.1. The purchase contract is concluded for a fixed term and expires primarily upon the fulfillment of all obligations of the Seller and the Buyer, namely by the delivery of and payment for the products in accordance with the concluded purchase contract. This provision does not affect the Buyer's rights arising from the statutory liability for product defects on the part of the Merchant.

Article VI - Purchase Price and Information on the Purchase Price

6.1. The price of goods and services ordered through the Seller's Website (hereinafter referred to as the "purchase price") is stated individually for each product and is valid at the moment the order is created by the Buyer.

6.2. The purchase price of goods or services listed on the Seller's Website is the total price of the goods or services, including VAT and all other taxes, and is clearly displayed on the Website. The purchase price does not include delivery costs, which are calculated prior to the completion of the order.

Article VII - Delivery of Products

7.1. If the Buyer has chosen cash-on-delivery (COD) as the payment method, the Seller is obliged to fulfill the order and deliver the products to the Buyer within a maximum period of 30 days from the date the purchase contract was concluded under these GTC.

7.2. If the Buyer has chosen a payment method other than cash-on-delivery, the Seller is obliged to fulfill the order and deliver the products within a maximum period of 30 days from the date when both conditions are met: the conclusion of the purchase contract and the full payment of the purchase price to the Seller's account.

7.3. The standard timeframe within which the Seller dispatches products is 1 business day from the date the purchase contract is concluded or from the date the payment is credited to the Seller's account.

7.4. The place of delivery for the ordered product is the address specified by the Buyer in the order.

7.5. The delivery of the product shall be executed by the Seller using its own means or through contractual third parties (transport, logistics, and shipping companies).

7.6. The delivery of the product is fulfilled upon its takeover by the Buyer (or a person authorized by the Buyer).

7.7. The Seller may dispatch goods that are immediately available and deliver the remaining part of the order additionally within the statutory period, provided that no additional costs are incurred by the Buyer as a result of this procedure and the Buyer has expressed consent to this approach.

7.8. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality, together with the invoice (tax document) and other documents typical for the respective product.

Article VIII - Transfer of Title and Liability for Defects

8.1. Ownership title to the sold item and the risk of accidental destruction, accidental deterioration, and loss of the item pass to the Buyer at the moment of delivery and takeover of the goods.

8.2. Rights from liability for defects (Notification of Defect): The Seller is liable for defects that the sold goods have upon takeover by the Buyer and which manifest themselves within a period of two years from the takeover of the goods.

8.3. The Buyer may exercise their rights arising from liability for defects (notify a defect) in writing by letter to the correspondence address or electronically via e-mail at info@ninascrunchies.com. The rights and obligations of the contracting parties regarding the Seller's liability for defects are governed in detail by the Seller's Complaint Procedure and the relevant provisions of the Civil Code.

Article IX - Payment Method

9.1. Goods and services on the Seller's Website can be paid for using the following methods:

• 9.1.1. Cash on delivery (COD) upon takeover – price: EUR 1.50

• 9.1.2. Online payment via the GP webpay payment gateway – price: EUR 0

• 9.1.3. Online payment via Apple Pay – price: EUR 0

• 9.1.4. Deposit or cashless bank transfer to the Seller's account – price: EUR 0

• 9.1.5. Online payment via Google Pay – price: EUR 0

Article X - Shipping Methods and Delivery Costs

10.1. Delivery costs are not included in the basic purchase price of the goods. Shipping methods and their exact prices are displayed transparently before the completion of the order.

10.2. Delivery forms available in the online store:

• 10.2.1. Courier service to an address (Packeta, DPD) provided through the logistics partner GO balík s.r.o.

• 10.2.2. Pick-up points and self-service boxes (Packeta, DPD)

• 10.2.3. Personal pick-up – price: EUR 0

10.3. The Seller provides detailed information to the Buyer regarding current prices for individual forms of delivery on the page: https://www.ninascrunchies.com/doprava-a-platba.

Article XI - Withdrawal of the Buyer from the Purchase Contract without Giving a Reason

11.1. The consumer has the right to withdraw from a distance contract without giving a reason within the statutory period of 14 days (subject to the exceptions under point 11.2).

11.2. The consumer cannot withdraw from a contract whose subject matter is, in particular:

• 11.2.1. the delivery of goods manufactured according to the consumer's specifications or goods custom-made (made-to-measure),

• 11.2.2. the delivery of goods subject to rapid reduction in quality or expiration,

• 11.2.3. the delivery of goods enclosed in protective packaging which is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,

• 11.2.4. the delivery of digital content other than on a tangible medium, if the performance began with the consumer's explicit consent and after being informed about the loss of the right to withdraw.

Article XII - Exercising the Right of Withdrawal from the Contract

12.1. The consumer may withdraw from a distance contract within 14 days from the date of takeover of the goods by the consumer or a third party designated by them (other than the carrier).

12.2. Goods are considered taken over at the moment the consumer takes over all parts of the ordered goods. If goods from a single order are delivered separately, the period runs from the takeover of the goods delivered last.

12.3. The consumer may withdraw from the purchase contract even before the commencement of the withdrawal period (i.e., even before the actual delivery of the goods).

12.4. The consumer may exercise the right of withdrawal in paper form or in the form of a record on another durable medium (e.g., by e-mail). The consumer may use the model withdrawal form provided by the Seller. The consumer also has the option to exercise the right to withdraw from the contract electronically directly on the Seller's Website through their customer account.

12.5. The withdrawal period is considered maintained if the consumer sends the notice of withdrawal to the Seller no later than the final day of the period. The burden of proof regarding the exercise of the right of withdrawal is borne by the consumer.

Article XIII - Rights and Obligations of the Consumer upon Withdrawal from the Contract

13.1. The consumer is obliged to send the goods back or hand them over to the Merchant at the correspondence address within 14 days from the date of withdrawal from the contract. The period is maintained if the consumer dispatches the goods no later than the final day of the period.

13.2. Upon withdrawal from the contract, the consumer bears the costs of returning the goods to the Merchant (postage, shipping costs).

13.3. The consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the characteristics, nature, and functionality of the goods.

13.4. If the Seller provides the Buyer with a gift alongside the goods, the donation contract is concluded with a resolutory condition. If the consumer withdraws from the purchase contract, the donation contract loses its validity, and the consumer is obliged to return the provided gift along with the returned goods.

Article XIV - Rights and Obligations of the Merchant upon Consumer Withdrawal

14.1. The Merchant is obliged to return all payments received from the consumer under or in connection with the contract, including delivery and shipping costs (up to the amount of the cheapest standard delivery method offered), within 14 days from the date of delivery of the notice of withdrawal.

14.2. The Merchant is not obliged to reimburse additional costs to the consumer if the consumer explicitly chose a delivery method other than the cheapest standard delivery method offered by the merchant.

14.3. For contracts whose subject matter is the delivery of goods, the Merchant is not obliged to return the financial funds before the goods are delivered back to them, or until the consumer proves with a credible document that the goods have been sent.

14.4. The Merchant shall return the payments using the same method the consumer used for the initial transaction, unless they explicitly agree on a different method without charging any additional fees. The unilateral offsetting of claims of the merchant and the consumer arising from withdrawal from the contract is prohibited.

Article XV - Supervisory Authority

15.1. The competent authority exercising supervision over compliance with legality in the field of consumer protection is:

• Inspectorate of the Slovak Trade Inspection for the Bratislava Region (Inšpektorát Slovenskej obchodnej inšpekcie pre Bratislavský kraj)

• Address: Bajkalská 21/A, P. O. BOX no. 5, 820 07 Bratislava

• Department: Supervisory Enforcement Department (Odbor výkonu dozoru)

• Tel. No.: 02/58 27 21 72, 02/58 27 21 04

• Website for submitting complaints: https://www.soi.sk

15.2. The Buyer may address complaints or submissions directly to the Seller via e-mail at: info@ninascrunchies.com. Any complaint will be assessed and resolved within 10 business days of its receipt, and the Buyer will be informed of the outcome using the same communication form.

Article XVI - Alternative Dispute Resolution (ADR)

16.1. The Buyer-consumer has the right to turn to the Seller with a request for remedy if they are not satisfied with the way the Seller resolved their complaint, or if they believe that the Seller violated their rights. If the Seller responds negatively or fails to respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.

16.2. The competent entity for ADR is the Slovak Trade Inspection or another authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (www.mhsr.sk). The consumer may also use the online dispute resolution platform available at: http://ec.europa.eu/consumers/odr/. The option to utilize ADR applies solely to distance contracts concluded between the consumer and the Seller.

Article XVII - Special Provisions for Supplementary Assortment

17.1. If the subject of the contract is the sale of goods whose sale is legally restricted by an age limit (e.g., supplementary assortment containing alcoholic beverages within gift packaging), the Seller shall not conclude a purchase contract with persons who have not reached the age of 18. The Seller or a carrier contractually authorized by them is entitled to verify the age of the Buyer by checking an identity document upon handing over the goods. If the Buyer has not reached the age of 18 or refuses to prove their age, the goods will not be handed over, and the contract expires in this part.

Article XVIII - Information on Codes of Conduct and Reviews

18.1. The Merchant informs consumers that there are no specific optional codes of conduct to which they have contractually committed.

18.2. Consumer Product Reviews: The Merchant states that they do not perform checking and restriction of user product reviews on their website exclusively to persons who actually purchased the product. However, if a review is submitted through an independent intermediary (the "Verified by Customers" / Overené zákazníkmi program on the Heureka.sk portal), this processing and verification of purchase are governed by the rules of the respective intermediary.

Article XIX - Final Provisions

19.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to notify an amendment is fulfilled by its publication on the Website. The relationship between the Buyer and the Seller shall always be governed by the version of the GTC valid and effective at the moment the order is submitted.

19.2. These General Terms and Conditions form an integral part of the Complaint Procedure and the Privacy Policy of this Website.

19.3. These General Terms and Conditions come into force and take effect upon their publication on the Seller's Website on June 12, 2026.