Returns and Complaints

How to Proceed with a Product Complaint?

If you need to file a complaint regarding a product, you must complete a complaint protocol – download the complaint protocol.

The completed complaint protocol must be sent together with the claimed product in one package. The buyer is required to send the claimed product by registered mail at their own expense to the following address:

PERTO H+H s.r.o., Bezekova 21, 841 02 Bratislava. Slovakia
For more information, contact us at:
📧 info@ninascrunchies.com

How to Return a Product?

If you wish to return a product, you must do so within 14 days from the date of receipt. The product must be undamaged and show no signs of use.

To return a product, you need to complete the withdrawal from the purchase contract form – download the withdrawal form.

Send the completed form via email to info@ninascrunchies.com or include it in the package with the returned product. The buyer is required to send the returned product by registered mail at their own expense to:

PERTO H+H s.r.o., Bezekova 2041/21, 841 02 Bratislava

Who Covers the Shipping Costs for Returns/Complaints?

The buyer is responsible for covering the shipping costs associated with returns or complaints.

The Courier Delivered a Visibly Damaged Package. What Should I Do?

If the courier delivers a visibly damaged package, we recommend not accepting it and filing a complaint report with the courier.

Then, please contact us at info@ninascrunchies.com.

If you have any questions, feel free to contact us via WhatsApp from 9:00 AM to 4:00 PM.